Returning Your Order?
We're sorry to hear that your order isn't entirely to your satisfaction! It's very important for us to understand why our customers choose to return their orders. Please carefully review the page below so that we can assist you as best as possible.
Why are you choosing to return your order?
Tell us!
Wrong size?
Is your duvet too small or too large? Or does the item not fit in your washing machine? Check the table to see which size is best for you!
Too warm or too cold?
There's nothing worse than sleeping under a duvet that's too warm or too cold. That's why we have a suitable duvet for every type of sleeper. Check the table to see which duvet suits you best.
Wrong colour?
It's unfortunate to hear that your duvet isn't quite right! That's why we have a wide selection of prints and colours available for you to choose from.
Wrong size?
Is your duvet too small or too large? Or does the item not fit in your washing machine? Check the table to see which size is best for you!
Too warm or too cold?
There's nothing worse than sleeping under a duvet that's too warm or too cold. That's why we have a suitable duvet for every type of sleeper. Check the table to see which duvet suits you best.
Wrong colour?
It's unfortunate to hear that your duvet isn't quite right! That's why we have a wide selection of prints and colours available for you to choose from.
Need any further assistance?
We will answer your questions!
Can I exchange my order for FREE?
Yes you can if you choose a coupon code after your order is received we provide a coupon worth your purchase amount. With this you can then place a new order. It is NOT possible to exchange directly.
My order has been delivered incorrectly what now?
Please contact our customer service team: Hello@thehappybed.com and we will resolve this with you as soon as possible.
How quickly will my return be processed?
We do our best to process all returns as quickly as possible and aim to do so within 5 working days of receipt. After processing, you will receive the money within 1 to 2 working days.
What data do I need to return?
All you need is your order number, which starts with a # followed by a number sequence, and the e-mail address you used to order the item.
Can I get my money back?
You certainly can! On the returns page, choose ‘I want my money back’. We charge €5.95 for returns because we believe everyone should contribute to the environment. By charging a fee per return, we can make our packages more sustainable and together do our bit to make the world a better place.
Is it sustainable to return my order?
It is not sustainably responsible to return orders, as it causes additional CO2 emissions and possible product waste. We advise customers to think carefully about purchases to avoid unnecessary returns. If a return is nevertheless necessary, we kindly ask you to do so in the original HappyBed box to minimise the environmental impact.
I hesitate to return and am still looking for help....
You have doubts, understandably. To make sure you make the right choice, I advise you to contact our customer service team at Hello@thehappybed.com. We will be happy to help you make the right choice there!
your return label in no time in the mail.
Nothing is more annoying than a long return process, we know the irritation. That is why we have made it as easy as possible for you as a customer. Within our returns portal you can easily indicate why your item is not entirely to your satisfaction and you will receive a return label within minutes. Returning a parcel will cost you €5.95. Curious about our entire return policy? Then click here.
Return portal
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