Terms and Conditions

Table of Contents

Article 1 - Definitions
Article 2 - Identity of the Entrepreneur
Article 3 - Applicability
Article 4 - The Offer
Article 5 - The Agreement
Article 6 - Right of Withdrawal
Article 7 - Costs in Case of Withdrawal
Article 8 - Exclusion of the Right of Withdrawal
Article 9 - Pricing
Article 10 - Conformity and Warranty
Article 11 - Delivery and Execution
Article 12 - Duration Transactions: Termination and Renewal
Article 13 - Payment
Article 14 - Complaints Procedure
Article 15 - Disputes
Article 16 - Additional or Deviating Provisions

Article 1 - Definitions

In these terms and conditions, the following terms have the following meanings:

  1. Cooling-off Period: The period during which the consumer can exercise their right of withdrawal;
  2. Consumer: A natural person not acting in the course of a profession or business who enters into a distance contract with the entrepreneur;
  3. Day: Calendar day;
  4. Duration Transaction: A distance contract relating to a series of products and/or services, with obligations spread over time;
  5. Durable Data Carrier: Any means that enables the consumer or entrepreneur to store information directed personally to them in a way that allows for future consultation and unaltered reproduction;
  6. Right of Withdrawal: The consumer's ability to withdraw from the distance contract within the cooling-off period;
  7. Model Form: The standard form provided by the entrepreneur that the consumer can fill in to exercise their right of withdrawal;
  8. Entrepreneur: A natural or legal person offering products and/or services to consumers at a distance;
  9. Distance Contract: A contract concluded under an organized distance sales or service system, using only one or more means of distance communication up to the conclusion of the contract;
  10. Means of Distance Communication: A method that can be used to conclude a contract without the consumer and entrepreneur being together in the same space simultaneously;
  11. General Terms and Conditions: The present General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the Entrepreneur

Impora B.V.
Kerver 11
5521DA Eersel
Email: Hello@thehappybed.nl
Chamber of Commerce Number: 93326408

Article 3 - Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to any distance contract or order concluded between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the terms and conditions are available for inspection at the entrepreneur's premises and will be sent free of charge at the consumer's request.
  3. If the distance contract is concluded electronically, the text of these general terms and conditions may, by way of derogation from the previous paragraph, be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the consumer's request.
  4. If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply correspondingly, and the consumer can always rely on the most favorable provision.

Article 4 - The Offer

  1. If an offer has a limited validity period or is made under certain conditions, this will be explicitly stated in the offer.
  2. The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.
  3. The offer includes a complete and accurate description of the products and/or services offered. The description is detailed enough to allow the consumer to make a proper assessment. If the entrepreneur uses images, these will be a true representation of the products and/or services. Obvious errors or mistakes in the offer do not bind the entrepreneur.

Article 5 - The Agreement

  1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the associated conditions.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

Article 6 - Right of Withdrawal

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